External Case Management Services

Support. Sustainable Outcomes. Professional rehabilitation support for complex, sensitive, or high-risk cases.

ELEV8’s External Case Management Services offer independent, expert-led support for complex, long-duration, or conflict-sensitive workers compensation cases. Whether due to internal conflicts of interest, high psychosocial complexity, or organisational resource limitations, our consultants can step in to provide coordinated, impartial, and outcome-focused rehabilitation services on behalf of employers or insurers.

Our consultants work collaboratively with treating providers, employers, and insurers to facilitate return to work, improve engagement, and address biopsychosocial barriers—ensuring all parties feel supported and heard.

What’s Included

A complete rehabilitation pathway featuring expert assessments, coordinated care, and structured return-to-work support – with transparent reporting throughout.

Thorough file review and stakeholder engagement
Rehabilitation assessment and service planning
Coordination of treating team and case conferencing
Implementation of return-to-work programs
Psychosocial support and conflict resolution (if required)
Regular updates, progress reports, and insurer liaison

Common Referral Scenarios

We specialize in complex workplace rehabilitation cases requiring neutral expertise and clinical oversight. Our services are particularly valuable when internal resources are insufficient or conflicts exist.

Internal conflict of interest (e.g. manager and worker relations)
High-risk psychological or long-tail claims
Staff on extended leave with low engagement
Complex return-to-work pathways needing clinical oversight
APS and large employers needing external WHS/HR support

What Sets ELEV8 Apart

With 15+ years of specialized expertise, ELEV8 delivers superior rehabilitation outcomes through a unique combination of clinical excellence and practical workplace solutions. Our proven approach succeeds where others struggle – particularly with complex, high-risk cases.

Over 15 years’ experience in Comcare, state-based, and self-insurance schemes
Known for strong stakeholder communication and defensible documentation
Clinically led and biopsychosocially informed approach
Practical, sustainable RTW plans tailored to each individual and workplace
Excellent track record with high-risk, trauma-impacted, and disengaged workers

Outcome Snapshot (2024)

Our results speak for themselves – delivering exceptional rehabilitation outcomes with efficiency and expertise that sets industry standards.

of external case-managed clients transitioned to a suitable RTW pathway

0 %

of case managers rated our coordination and documentation as ‘excellent’

0 %

Average report turnaround: 7 days

Known for managing cases where others have disengaged

See the Impact

“We refer all of our complex or conflict-sensitive cases to ELEV8. The difference in engagement and outcomes is immediate.”

HR Director

APS Department

“The ELEV8 consultant worked with empathy and professionalism—we finally saw progress after months of stagnation.”

Insurer Case Manager

Supporting recovery?
Let’s make it happen today!

We don’t just lead the business—we live the work. Our leadership team continues to deliver services firsthand, bringing real-world insight, empathy, and connection to every decision we make.